Over the last year or so, External Affairs Minister Sushma Swaraj and her team have used Twitter to truly extend the scope of their reach.
In addition to dealing with major international crises, she has also been sorting out the problems of many individuals online, without any fuss or fanfare.
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Here are 11 times Sushma Swaraj and the Ministry of External Affairs went above and beyond to restore our faith in the bureaucracy.
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